Category Technology, AI

Apaleo, the API-first property management platform for hospitality businesses, has launched Apaleo Copilot, a new agentic layer embedded in the platform that simplifies hotel operations.

With a lightweight chat interface, staff can ask Apaleo Copilot to handle complex tasks, such as checking arrivals, extending stays, planning housekeeping, resolving overbookings, and assigning rooms, without having to switch between multiple systems or applications.

Indra, in partnership with Synaptic Aviation Inc., has deployed an advanced digital system based on artificial intelligence to monitor aircraft turnaround and apron operations prior to departure. The solution operates at three of Spain’s busiest airports: Adolfo Suárez Madrid-Barajas, Josep Tarradellas Barcelona-El Prat and Palma de Mallorca, which, under Aena’s management, jointly transport over 150 million passengers each year and boast around 477 aircraft parking positions. The implementation of this integrated technology marks significant progress in the large-scale modernization and digitalization of ground operations at these airports.

Founded to improve the corporate travel experience, SkyLink has built a proprietary AI architecture and multilayer orchestration engine designed to integrate simply and seamlessly into chat platforms

Protect Group, a leader in ancillary travel products, has announced a record-breaking year, surpassing its initial target of offering protection to over $7 billion USD in bookings and reaching more than $8 billion USD in protected booking offers.
Building on these strong results, Protect Group expects to grow this figure by 25% in 2026, which will see the company offering protection on more than $10 billion in bookings across all its verticals by the end of the year. These targets reflect the growing demand for flexible, integrated protection solutions across the travel and entertainment sectors.

The year 2025 marked a turning point for artificial intelligence in the travel industry. AI solutions moved beyond demos and pilots to deliver real impact across every customer touchpoint, from initial interaction to final booking. Platforms such as Maya have shown that a well-integrated AI agent can turn interactions into measurable opportunities, enhance the customer experience, and free human teams from repetitive tasks. In 2025, it became clear that AI does more than support the customer journey: it has the potential to strengthen data-driven decision-making, optimize revenue, and set a new standard for multichannel travel experiences.

The year 2025 marked a turning point for artificial intelligence in the travel industry. AI solutions moved beyond demos and pilots to deliver real impact across every customer touchpoint, from initial interaction to final booking. Platforms such as Maya have shown that a well-integrated AI agent can turn interactions into measurable opportunities, enhance the customer experience, and free human teams from repetitive tasks. In 2025, it became clear that AI does more than support the customer journey: it has the potential to strengthen data-driven decision-making, optimize revenue, and set a new standard for multichannel travel experiences.