Category Hotel, Technology, AI, Organisations & Operators

Choice Hotels International, Inc. one of the world’s largest lodging franchisors, today announced a new set of technologies and AI-powered solutions designed to help franchise owners drive more revenue, improve operating efficiency, and prepare for the next era of travel discovery and booking.

As travelers increasingly turn to conversational AI to plan trips, Wyndham Hotels & Resorts is extending its digital reach with a native ChatGPT app that makes hotel discovery and booking more intuitive, visual and connected. The new experience marks the first native hotel app from a major economy and midscale franchisor in the U.S. available within OpenAI’s ChatGPT, reinforcing Wyndham’s leadership in applying large language models (LLMs) to hospitality.

Lighthouse, the AI commercial operating system for the travel and hospitality industry, today announced the launch of The Hotels Network app, the first direct booking app for hotels available inside ChatGPT. Powered by Lighthouseʼs Connect AI engine, the app gives hotels a direct presence in AI conversations for the first time.

The app is available to hotels of every size worldwide on a flat fee subscription with zero booking commissions.

Leading Malaysian hospitality sector’s foray into the future, Four Seasons Hotel Kuala Lumpur unveils a suite of AI technologies to elevate meetings, events and weddings in the country’s vibrant capital. Merging seamless precision with imaginative possibility, the innovations are poised to transform business and social gatherings, reaffirming the hotel’s position as a future‑ready luxury address in Kuala Lumpur.

Minor Hotels has unveiled plans to build a new global data and AI platform from the ground up in partnership with Google Cloud, Salesforce, OneTrust and Deloitte, marking a major acceleration of the group’s long-term digital transformation strategy.

The initiative represents one of the most significant technology investments in Minor Hotels’ history. It also marks a deliberate move to lead the hospitality sector in using data and AI to personalise experiences and strengthen direct relationships with guests across its more than 640 properties in operation and committed development worldwide.

Leading vacation rental software Hostaway has today launched Booking Website Pro, upgrading its website capabilities with AI-driven marketing and SEO tools to help professional property managers diversify their channel mix, increase direct bookings, and build stronger independent brands.

Artificial intelligence is improving human interaction by freeing hotel leaders from spreadsheets and bringing them back to guests

Access Hospitality, the hospitality technology division of The Access Group, today announced the appointment of Aravinda Gollapudi as Chief Technology Officer. She will lead the organization’s global technology vision with a focus on embedding agentic AI across its platform to deliver smarter, more connected operations for hospitality businesses.

Aravinda joins from Sage, where as Head of Platform Business Unit and SVP of Technology she led a globally distributed organization spanning product, engineering and platform strategy. Her 28-year career includes leadership roles at Intuit, Ellie Mae and VeriSign, with deep expertise in SaaS architecture, AI driven transformation and large scale platform development. She was recently named among Channel Insider’s 2025 Top 50 AI Leaders in the Channel and is a Stevie Award winner, recognizing her impact in bringing enterprise AI into commercial reality