Category Hotel, Technology, Organisations & Operators

Hotel Communication Network (HCN) today announced compelling results from a guest survey conducted at a luxury hotel in downtown Chicago. The study involved 179 hotel guests and evaluated perceptions and interaction with HCN Tablets featuring breakthrough AI Concierge technology. HCN’s new advertising platform allows major urban hotels to install fully integrated tablets that automate guest room technologies and enable hotels to deliver personalized guest experiences aligned with their brand, while earning significant revenues from a share of the advertising and ecommerce revenues generated through the tablet.

RMS, a leading global hospitality technology platform, has announced a new partnership with Pride of Britain Hotels (PoB Hotels), a curated collection of over 50 of the UK’s finest independent luxury properties.

The partnership reflects a shared commitment to supporting independent hotels as they navigate rising guest expectations, operational complexity and increasing competition, while staying true to the individuality that defines them.

The tool allows more than 100,000 members in 139 countries to manage bookings, check points, and administer their professional profiles in real time from iOS and Android devices.

What benefits does the new application offer to travel agents?

The tool has been designed to optimise the daily operations of the retail sector. The application focuses on the digitalisation of processes that previously required more complex management, now allowing immediate access to the entire portfolio of RIU Hotels & Resorts.

How dynamic pricing, integrated PMS, and data-driven insights are redefining hotel profitability in Q2

Protect Group, a leading provider of reservation and ticket protection solutions, today announced an ambitious goal to protect over $10 billion USD in bookings across airlines, OTAs, events, sports, and hospitality brands by the end of 2026. This represents a 25% increase compared to the previous period, when the company safeguarded over $8 billion USD in bookings.

Wyndham Hotels & Resorts is elevating the group travel experience with new enhancements to its direct booking platform (groups.wyndhamhotels.com), introducing real-time visibility, customizable booking tools and centralized management designed to simplify how group stays are planned and managed. Powered by Groups360 and its GroupSync Housing platform, the upgraded offering allows planners to manage bookings end-to-end—from reservation to check-in—while helping hotels improve efficiency and drive stronger group performance.

For years, the hospitality industry has been talking about personalization. Today, personalization is no longer optional; it is a critical differentiator that drives loyalty, revenue, and long-term competitive advantage. Hotels that deliver experiences tailored to each guest are outperforming the market, while those relying on generic messaging increasingly risk irrelevance.

S4BT – Solutions for Business Travel, the European group comprising CDS, Goelett, CRC, TMS, SIAP, Methodica and Trevium expands its footprint to become the largest global corporate hotel booking powerhouse with the acquisition of Travel Centric Technology, the London-headquartered parent company of HotelHub, a hotel technology platform serving global travel management companies (TMCs).

The transaction marks a new phase of scale and ambition for the Group, expanding its geographical reach, deepening engagement across major travel markets, and enhancing its technological capacity.

RateGain Travel Technologies Limited (NSE: RATEGAIN), a global leader of AI-powered SaaS solutions for the travel and hospitality industry, today announced that UNO, RateGain’s direct commerce platform for hotels, has integrated global payment platform Stripe to strengthen cross-border payment capabilities within the UNO Booking Engine.

Ireckonu, a leading hospitality middleware and Customer Data Platform (CDP) provider for hotel groups, has reported today that siloed guest data across hotel operational areas (including restaurants, spas, golf facilities, and other auxiliary outlets) is preventing hotel groups from capturing up to 20% of opportunities to re-engage guests, improve recognition, and ultimately drive stronger loyalty and revenue growth.