Category Technology, Organisations & Operators

The Data Appeal Company, part of Almawave / Almaviva Group, today unveiled its new brand framework that brings together their combined capabilities into a cohesive family of solutions, with Mabrian as its Tourism Destinations division. This step reflects the shared vision of building the world’s largest travel intelligence ecosystem for data-driven destination management.

In an industry facing increasing pressure from rising labor costs, talent shortages, growing demand for immediate service, and an increasingly unstable geopolitical environment, specialized co-sourcing models are gaining ground over traditional outsourcing.

According to data from 24/7 Travel Partner Desk (247tpd), a company specializing in customer service operations for the travel industry, this model enables companies to reduce operational costs by between 40% and 50% in functions such as customer service and 24/7 operations. In markets with particularly high cost structures, such as the United States or Northern Europe, savings can reach up to 70%, according to company data.

Vacation rentals used to only be managed on a single booking platform, and this was more than enough for its owners. These days, this is no longer applicable. This is because travelers these days compare properties across multiple OTAs before they make a booking. Those operators who depend only on one channel lose occupancy because their listings are absent from where the search starts. It’s not always because the properties are not in good condition or don’t look appealing enough.

RateGain Travel Technologies Limited, a global leader in AI-powered SaaS solutions for the travel and hospitality industry, today announced the appointment of Oscar Ganuza as Senior Vice President – Revenue, Europe. Based in Barcelona, Oscar will lead RateGain’s efforts to accelerate commercial performance and deepen strategic partnerships in the Europe market, supporting the company’s continued expansion in the region.

Adalte, the leading distribution system for travel packages and multi-day tours, has announced today a strategic partnership with Repayd, a purpose-built Merchant of Record payment solution for the travel industry.
The integration is designed to simplify and strengthen payment operations for travel professionals managing complex, multi-day itineraries across multiple suppliers and currencies.
Optimising the multi-day tour workflow

The Guatemala Tourism Institute (INGUAT) has announced the launch of Guatemala Insider, a new online travel trade training platform, developed in partnership with Equator Global and Travel Uni, and designed to support travel professionals inselling Guatemala to their clients.

Global travel technology company Dida has signed a five-year strategic partnership with Tsinghua x-lab –a non-profit innovation and entrepreneurship platform at Tsinghua University in Beijing– to develop next-generation travel tech solutions and strengthen the industry’s global talent pipeline.

The agreement marks a shift from ad-hoc collaboration to a deep, ecosystem-level integration between one of the world’s leading academic institutions and a global powerhouse in travel technology.

RMS, a leading global hospitality platform for hotels, motels, serviced apartments, short-term rentals and campgrounds, has announced a new integration with guest feedback and reputation management platform GuestRevu.

The integration enables hospitality operators to automatically collect guest feedback throughout the guest journey and transform responses into AI-enhanced insights designed to improve service delivery and operational decision-making in real-time.

Travelsoft Pay today announced a strategic partnership with Mastercard to enhance how payments flow through the global travel ecosystem — delivering a secure, scalable and travel-native payments infrastructure designed for modern B2B travel commerce.

Stay22, an award-winning content monetization company helping creators, media publishers and live experience companies turn travel and retail content into commerce, today announced a USD$122 million minority growth investment from Summit Partners. The funding will support Stay22’s continued global expansion, product innovation, team growth and ongoing investment in the infrastructure and partner ecosystem that connects content to commerce at scale.